Your model number is located on the rear of the player under the bar code.
USB Wireless Adapter for Compatible Pioneer Blu-ray Disc® Players
NEW 3D-Compatible Streaming Blu-ray Disc Player
Elite 3D-Compatible Streaming Blu-ray Disc Player
NEW Elite 3D-Compatible Streaming Blu-ray Disc Player
Elite Blu-ray 3D™ Disc Player with Dual HDMI Output, Stream Smoother, PQLS, and DVD-Audio/SACD Playback
You may contact the Pioneer Electronics of Canada Customer Call Center at:
Long distance (877) 283-5901
Local (905) 479-4411
Fax (24 hours) (877) 746-4848 and (877) 521-6860
Our Customer Service hours of operation are:
Monday - Friday: 9:00 AM to 5:00 PM EST
We are committed to responding to all emails within a reasonable time period.