Contact Us

Contact Information

Should you require any of the following for Home or Car audio products:

Product Information
Technical Support
Warranty Information

You may contact the Pioneer Electronics of Canada Customer Call Center at:

Pioneer Electronics of Canada, Inc.
300 Allstate Parkway
Markham, ON
L3R 0P2

Telephone:
Long distance (877) 283-5901
Local (905) 479-4411
Fax (24 hours) (877) 746-4848 and (877) 521-6860

Our Customer Service hours of operation are:
Monday - Friday: 9:00 AM to 5:00 PM EST

We are committed to responding to all emails within a reasonable time period.
Email: poccs@pioneer-usa.com

For Business Products inquiries such as DVD-ROM & DVD-R Drives, and CD/DVD Libraries you can contact Pioneer Advanced Technology Sales Group Technical Support at:
1-800-872-4159
Or you may visit the Pioneer Electronics USA web site Business Products Support Section by clicking here.

For general inquiries regarding our Website, please contact us via email at webhelp@pioneerelectronics.ca

For inquiries on the Order of Products, Accessories, and Parts on pioneerelectronics.ca:

Please call 1-866-562-7093 (9am to 5:00pm EST – excluding holidays and weekends). Or contact us via email at directsales@pioneerelectronics.ca for general product inquiries or directparts@pioneerelectronics.ca for inquiries regarding parts for your product

General Customer Service Questions

All other inquires and questions such as help installing or operating your Pioneer product. Please call 1-877-283-5901 (9am to 5:00pm EST – excluding holidays and weekends) or contact us via email at poccs@pioneer-usa.com

Please click on the country in which you reside so that we may direct you to the appropriate customer service department:

USA	Pioneer America
Europe	Pioneer Europe